Refund and Cancellation Policy
We want you to be happy with every job we do. Here's our refund and cancellation policy in plain language, organized by where your job has got to.
Last updated · September 2, 2026
Inherited Innovation's refund and cancellation terms are meant to be fair and easy to read. What you can get back depends on whether work has started, so the sections below follow a job from quote to closeout. For full terms, see our Terms of Service.
Quotes and estimates
- Quotes are valid for 30 days
- A quote is not an invoice, you owe nothing until you accept it in writing
- Deposits on accepted quotes are refundable per the "Before work begins" rules below
Before work begins
Scheduled but not started: full refund of any deposit if you cancel at least 48 hours before the scheduled start date. If you cancel within 48 hours of the start date, we may retain a scheduling fee to cover the time we had reserved for you. We tell you the scheduling fee in writing when you accept the quote, so it is never a surprise later.
Mid-job
Work has started but is not complete: you are refunded on a pro-rata basis, based on how much of the work was finished. We itemize what was done, what materials were bought, and what is refundable.
After work is complete
If you are unhappy, contact us within 7 days. We will look at it and either redo the work at no charge or refund the amount paid for that line item. We do not issue refunds for completed work that met the scope you accepted and our standards, where you have simply changed your mind.
If we didn't deliver
If we, or anyone working on our behalf, failed to deliver the work promised, contact us at [email protected] or call +1 (216) 424-4559 within 7 days of when the work should have been finished. We will either come back and do the work at no additional charge, or refund the amount paid for that line item. If we are at fault repeatedly on the same job, we refund it in full.
How to cancel
- Reply to your confirmation email
- Call us on +1 (216) 424-4559
- Email [email protected]
How refunds are issued
- Refunds go back to the original payment method
- Allow 5-10 business days for the refund to appear on your statement
- If you paid by ACH or check, we issue a refund check or ACH credit; allow 7-14 business days
Disputes and chargebacks
Please contact us FIRST before filing a credit-card dispute. We resolve nearly all questions within 5 business days, faster than your card's dispute process, and without the bookkeeping complications a chargeback creates for both of us.
Questions about a refund or cancellation? Email [email protected] or call +1 (216) 424-4559.